We See What We Already Believe: Guiding Donor Assumptions in Client Interactions

I’ve written quite a bit about how to prepare donors for their client experiences and what should be included in their guidebooks, but there’s one very important thing we need to address: assumptions and expectations. Although these words are often used interchangeably, in my work, I draw some critical distinctions between the two: Assumptions are […]

Why the Dos-and-Don’ts List Is Not Enough (And What to Do Instead)

As a fundraiser and intercultural communications consultant, I’m often asked to help prepare donors and staff for the cultural differences they will encounter when interacting with populations both within the United States and around the world. For example, if a group of donors from the United States is traveling to Ethiopia to tour projects they […]

3 Ways to Effectively Use Program Staff on Donor Trips

In my last article I cautioned you against overextending, burdening, and miscasting your Program Staff and Local Partners (the people who work for you on-site where your organization’s work is happening). Now let’s dive in to discussing the three most meaningful ways to make use of their skills and knowledge. 1. For direct client engagement […]

Avoid These 3 Mistakes When Working with Program Staff on Your Next Donor Trip

For all those folks in fundraising who are planning your next donor trip with the help from locals on site: this article is for you. Your on-site Program Staff and Local Partners have important roles to play—just not necessarily the ones you think. Support them by allowing them to do their actual jobs. Don’t overburden […]