connecting philanthropists with the world
The cornerstone of my life’s work has been to understand what helps people communicate and collaborate more effectively across human differences. When I first started…
Continue reading → Putting Theory into Practice for Donor-Client Engagements
I’ve written quite a bit about how to prepare donors for their client experiences and what should be included in their guidebooks, but there’s one…
Continue reading → We See What We Already Believe: Guiding Donor Assumptions in Client Interactions
As a fundraiser and intercultural communications consultant, I’m often asked to help prepare donors and staff for the cultural differences they will encounter when interacting…
Continue reading → Why the Dos-and-Don’ts List Is Not Enough (And What to Do Instead)
Charging travelers for volunteer opportunities abroad can be a lucrative revenue stream, but do these short-term assignments do more harm than good? So much of…
As a follow up to my foundational article, “What You Thought Was Empathy Was Actually Sympathy,” in this article I dispel some misconceptions about empathy…