Why the Dos-and-Don’ts List Is Not Enough (And What to Do Instead)

As a fundraiser and intercultural communications consultant, I’m often asked to help prepare donors and staff for the cultural differences they will encounter when interacting with populations both within the United States and around the world. For example, if a group of donors from the United States is traveling to Ethiopia to tour projects they […]

Empathy Is Not the Endgame

As a follow up to my foundational article, “What You Thought Was Empathy Was Actually Sympathy,” in this article I dispel some misconceptions about empathy and provide tactical pointers to help nonprofit professionals better embody empathy in their work and avoid the pitfalls of sympathy. Empathy is not about emotion…it’s about understanding Rather than try […]

What You Thought Was Empathy Was Actually Sympathy

Empathy has come to have a bad rep lately. After enjoying years in the spotlight as the antidote to just about everything from prejudice to poverty, empathy is now being rebranded as the cause—not the solution—to those problems. The arguments are not insignificant. Psychologist Paul Bloom has been a long-time critic of empathy in the […]

5 Ways to Incorporate Equity into Your Virtual Events

While virtual experiences continue to be the only way we can connect with our supporters during this pandemic, many organizations are wondering what more they can do to incorporate equity into their events. Don’t let this powerful principle live in the HR manual—in this article, I provide five ways to incorporate equity in your virtual […]